Safaricom Leads Kenya’s Network Quality Rankings as Industry Performance Declines
By Irene Kenya’s telecommunications sector is facing growing pressure, even as Safaricom continues to stand out as the country’s top-performing mobile network provider. In its latest Quality-of-Service (QoS) report for the 2024–2025 financial year, the Communications Authority of Kenya (CA) reaffirmed Safaricom’s dominance in network quality, reliability, and nationwide consistency. The report, conducted under the regulator’s QoS Assessment Framework established in 2017, evaluates mobile operators through a mix of technical testing, network performance data, and customer experience surveys. Safaricom achieved an overall QoS score of 89.72 percent, comfortably exceeding the regulatory threshold of 80 percent. Airtel Kenya followed with 81.14 percent, also meeting compliance standards, while Telkom Kenya lagged significantly behind at 52.76 percent, falling short of the required benchmark. The report shows Safaricom leading across all key performance indicators. It posted the...