TelPosta Pension Scheme Rolls Out New Brand, Nationwide Forums to Boost Member Trust

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By Irene Mwende 


The TelPosta Pension Scheme (TPS) has unveiled a refreshed brand identity and launched a nationwide member education initiative aimed at enhancing transparency, improving service delivery, and strengthening trust with its members.

The initiative, officially launched in Nairobi on March 17, 2026, marks a significant shift in the Scheme’s operations, with a renewed focus on accountability, inclusivity, and member-centric services.

Speaking during the launch, Board of Trustees Chairman Julius Cheptiony said the forums are designed to give members a clearer understanding of their benefits and provide a direct platform for engagement with the Scheme’s leadership.
“These forums mark the beginning of a renewed commitment to our members. We want them to fully understand how the Scheme operates and to actively share their experiences and expectations,” he said.

As part of the transformation, TPS introduced a new brand anchored on the tagline “Tuko Nanyi: Tunawajali,” signaling its commitment to being present, responsive, and supportive to members. The rebrand is guided by core values including member-centricity, accountability, and inclusivity.

According to the Scheme’s Administrator and Trust Secretary, Peter Rotich, the new identity goes beyond a visual refresh and represents a deeper cultural shift.

“The rebrand reflects our commitment to delivering faster responses, clearer communication, and more accessible customer support channels,” Rotich noted, adding that staff training is being enhanced to ensure members receive timely and professional assistance.

TPS is also modernizing its internal systems to improve efficiency in benefit processing, record management, and communication. The changes are expected to shorten processing timelines while boosting transparency in pension administration.
The nationwide Member Education Forums will be rolled out across key towns including Kisumu, Eldoret, Nakuru, Nyeri, Machakos, and Mombasa. These sessions will provide updates on pension payments, investment performance, property portfolio management, and long-term sustainability strategies.

The initiative follows a comprehensive member survey that highlighted the need for improved communication, faster benefit processing, and better access to services.

“Behind every pension payment is a household that depends on it,” Cheptiony emphasized. “Our responsibility is to serve our members with professionalism, efficiency, and care.”
The new strategy positions TPS to better respond to member needs while strengthening confidence in the Scheme’s long-term sustainability.

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