Safaricom Reaffirms Commitment to Disability Inclusion, Positions Diversity as Key Driver of Innovation and Business Growth at Nairobi

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 Safaricom has renewed its commitment to workplace diversity and disability inclusion, positioning it as a key driver of innovation and business growth during the KBDN HR Leaders Breakfast held in Nairobi.

In a half-year HR report presented at the forum, the company underscored the growing importance of Diversity, Equity and Inclusion (DEI), noting that organizations with strong diversity frameworks are more profitable, innovative, and better at attracting talent.

Quoting Sundar Pichai, the report highlighted that “diverse teams are more innovative, they understand customers better, and they make better decisions,” reinforcing the business case for inclusive workplaces.

According to the report, companies with above-average diversity record up to 19 percent higher revenue, while gender-diverse executive teams are 21 percent more profitable. Organizations prioritizing diversity also experience twice the talent attraction rate and up to 50 percent lower staff turnover.

Safaricom traced its disability inclusion journey back to 2001, when it hired its first employee with a disability. The company later formalized its diversity and inclusion agenda in 2016 and signed the Disability Charter following the Global Disability Summit in London in 2018.

The report shows steady progress in representation, with employees with disabilities rising from 1.7 percent (99 staff) to 4 percent (228 staff) over the years, signaling deliberate efforts to build a more inclusive workforce.
The company emphasized that diversity extends beyond physical attributes to include experiential, cognitive, and organizational differences such as problem-solving styles, personality types, and cross-functional expertise.

“Diversity is a fact, inclusion is a choice, and belonging is an outcome,” the report noted, echoing global DEI principles that call on leaders to foster environments where all employees can thrive.

The forum brought together HR leaders and industry stakeholders to discuss strategies for embedding inclusion in corporate culture, with disability inclusion emerging as a central theme in shaping the future of work in Kenya.

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